System development methods used in managing these problems is to design and develop systems that are running manually into a computerized system with an analysis of the customer complaints section. To provide optimal service, it is necessary to develop a better application system by using information technology that can be accessed by customers easily. Nowadays to get service about account billing information, report meter stand number and report complaint to service of Majalengka branch of PDAM, customer must come to PDAM office so that make service process is not optimal and inefficient.
